Privacy Policy
At SerpSEO, we are committed to protecting your privacy. Our practices comply with the European General Data Protection Regulation (GDPR) and other relevant data protection laws. This Privacy Policy explains what data we collect, why we collect it, and how we use it.
Information We Collect
From Our Website
We collect data about your interactions on our website, such as:
- IP address
- Geolocation
- Browser type
- Page visit history and duration
When creating an account, we collect:
- Email address
- Name
- Company information
From Support Interactions
Conversations and data exchanged with our support team are retained for up to 6 months for quality purposes.
From Payments
If you become a paying customer, we securely collect your payment card information.
3. How We Use Your Data
- To Provide Services: Create and manage your account, process leads, and allow team collaborations.
- To Enhance User Experience: Analyze user behavior and test new features for improvement.
- To Offer Customer Support: Assist you via email or chat.
- To Combat Fraud: Detect and prevent misuse of our services.
Your data is never sold or used for purposes outside of these outlined uses.
4. Support Policy
SerpSEO offers email support to address technical issues and service-related inquiries. We aim to respond within three business days. All support is provided in accordance with our standard practices and procedures.
5. User Rights and Controls
Under GDPR, you have the right to:
- Access and review personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request deletion or restriction of data processing.
- Object to data processing for direct marketing.
- Withdraw consent for processing at any time.
You can update, correct, or delete your account data directly through your SerpSEO dashboard.
6. Refund Policy
We aim for 100% customer satisfaction. If you are dissatisfied with your purchase, we offer a 48-hour refund policy. Refund requests must be submitted within 48 hours of purchase. Please contact us at support@serpseo.io to initiate the process.
7. Data Retention Policy
- For Registered Users: We retain your data for as long as your account is active. In cases of inactivity, data is removed after 3 years.
- For Deleted Accounts: Most data is erased within a few days, and residual data is cleared within 3 months.
- For Indexed Online Data: Publicly available business data is processed as long as it remains online. If removed, we delete the corresponding data from our databases.
8. Security and Fraud Prevention
SerpSEO employs advanced security measures to safeguard your data against unauthorized access and fraud. We reserve the right to verify accounts in cases of suspected fraud and may temporarily suspend services during investigations.
9. Disclaimer of Liability
SerpSEO is not liable for any damages arising from the use of our services, including loss of data or business interruptions. Users are responsible for ensuring the accuracy of the data they provide.
10. Modifications to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be communicated via email or through our website.
11. Contact Us
For any questions or concerns, reach out to us at contact@serpseo.io We’re here to help.
By using SerpSEO, you agree to these terms. Thank you for choosing SerpSEO to power your SEO strategy!
This revised version is optimized for clarity, SEO ranking, and user comprehension while ensuring compliance with privacy regulations. Let me know if you’d like to refine anything further